Overview
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Each student is entitled to up to 5 make-up sessions per term, subject to availability.
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To receive a make-up credit, missed sessions must be cancelled via the Parent Portal at least 48 hours before the class start time.
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Parents are responsible for booking their own make-up session at a time and date that suits them, using available options shown in the Parent Portal.
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Once booked, make-up sessions cannot be moved to another date.
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Make-up credits must be used within the same term as the cancelled session and cannot be carried over.
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Make-up sessions are typically available in most studios from Week 4 of term onwards.
Step-by-step guide: cancelling sessions and booking make-ups
How to cancel a session
- Log in: https://portal.art-k.co.uk/login
- Click the ‘cancel’ option next to the relevant session date, then click ‘yes’ to confirm.
- Refresh your page.
- If you canceled following the T&Cs and still have make ups to use, you will see the box ‘Book a make-up class’.
- Choose your preferred day and click ‘Info and booking’.
- Choose your make-up date from the drop-down list, then click ‘Enrol now’.
- On the next page, click ‘Confirm’. You will then receive a confirmation email of your make-up booking.
FAQs
Why do you require 48 hours’ notice to cancel a session?
- This enables us to offer your cancelled space to other students as a make-up session – keeping the whole make-up system going!
What if my child is ill and I can’t give you 48 hours’ notice?
- We understand that you can’t always predict absences. While we can’t guarantee a make-up credit for cancellations less than 48 hours before a class, we will consider exceptional circumstances individually and be accommodating where we can. Please email us with as much notice as possible to request this.
I’ve booked a make-up class, but plans have changed – can I reschedule the make-up?
- Once you have booked a make-up session, we are not able to reschedule your make-up class to another date. If you click ‘cancel’ on your make-up booking, this will not restore your make-up credit.
I can’t see an option to book a make-up – why?
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If you can’t see the ‘book a make-up’ option, this means one of the following:
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You haven’t cancelled your class on the Parent Portal within our cancellation deadline
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Your child has already had 5 make-up classes this term
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If you think there’s a mistake on our system, please contact your teacher.
I haven’t used my make-up credit this term, can I carry it over to next term?
- Make-up credits must be used within the same term as your cancelled session.
I have a make-up credit but there are no available sessions, what can I do?
- We offer make-up sessions subject to availability. Once a class is full, we can only offer a make-up session if another child cancels their space in advance. We stick to our class size limits to deliver the highest quality teaching possible – ensuring every child has a high teacher:student ratio and ample workspace.
- Parents can cancel their classes until 48 hours before the session, so there’s always a good chance a new make-up spot will open up. Try checking our make-up availability again in a week.
Who will teach the make-up class?
- Each class’s teacher is normally listed at the bottom of the timetable class page – if not, contact your local club to find out.
